Write to Us
For product questions, orders, shipping, returns and general assistance.
service@luchuxi.comContact us
Contact Us
Questions about a product, an existing order, shipping, returns or customer service? Our team is here to assist you.
LUCHUXI™ · CUSTOMER SUPPORT
We're here to help.
Whether you are considering one of our Barware, Fragrance or Personal Care products, need assistance with an existing purchase, or have a question about shipping, product details, returns or refunds, contact the LUCHUXI™ customer-support team using the options below.
Customer Care
Contact our support team during the customer-service hours listed below.
+86 15204902462Service Hours
8:00 AM–6:00 PM
China Standard Time
(UTC+8)
SEND A MESSAGE
How can we help?
If your question relates to an existing order, please include your order number and the email address used during checkout.
CUSTOMER CARE
Helpful information
Providing the relevant details below can help our team understand your request more efficiently.
Questions About an Order
When contacting us regarding an existing purchase, please include your order number and the email address used during checkout whenever possible.
Damaged or Incorrect Items
If your order arrives damaged, incomplete or incorrect, please contact customer support with clear information about the issue.
- Order number
- Description of the issue
- Relevant product photos
- Packaging photos when relevant
Planning a Return
Please contact our customer-support team before returning merchandise. Return instructions and the appropriate return destination will be provided after your request has been reviewed.
Customer Service Hours
Customer service is available from 8:00 AM–6:00 PM China Standard Time (UTC+8). Messages received outside these hours will be reviewed during the next available service period.
COMPANY DETAILS
Business Information
LUCHUXI™
BRAND NAME
LUCHUXI™
LEGAL COMPANY NAME
Shenzhen Zhongwei Xinlian Culture Media Co., Ltd.
OWNER
Zhang Zhuo
BUSINESS ADDRESS
Guanghao International Center-2, Intersection of Meilong Road and Zhongmei
Road, Daling Community, Minzhi Street, Longhua District, Shenzhen, China
SOCIAL SECURITY CODE
91440300MAEFDEKB26
CUSTOMER SUPPORT EMAIL
CUSTOMER SUPPORT PHONE
CUSTOMER SERVICE HOURS
8:00 AM–6:00 PM China Standard Time (UTC+8)