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This policy explains how to request a return, report a damaged or incorrect order, request an exchange and receive an approved refund for purchases made from LUCHUXI™.
We want every LUCHUXI™ piece to arrive in the condition you expect. If an order is not right for you, or if an item arrives damaged, incomplete or incorrect, the information below explains how to contact us and what happens next.
Eligible return requests should be submitted within 30 calendar days after confirmed delivery.
Please obtain return instructions from LUCHUXI™ customer support before sending merchandise.
Approved refunds are generally initiated within 5–10 business days after the returned item has been received, inspected and approved.
Please review the conditions below before returning a LUCHUXI™ product. Contacting us first helps ensure that your request is directed to the correct return destination and reviewed efficiently.
Eligible products may be requested for return within 30 calendar days after confirmed delivery.
To remain within the return period, please contact LUCHUXI™ before the 30-day period ends. Return approval remains subject to the product condition and other requirements described below.
Before sending merchandise back, contact: service@luchuxi.com
Please provide the following information where applicable:
Our customer-support team will review the request and provide return instructions when the return is approved.
For a preference-based return, products should generally remain:
Opening the shipping package does not automatically make an item ineligible for return, provided the product otherwise remains in acceptable return condition.
LUCHUXI™ offers Barware, Fragrance and Personal Care products using materials and finishes such as glass, metal, ceramic, silicone, textile surfaces and other functional components.
Minor differences in color tone, glass clarity, brushed-metal finish, ceramic surface, silicone texture, fabric shade or other finishing details may occur between products or production batches.
These variations are not automatically considered defects. If you simply prefer a different color, finish, size, texture or overall appearance, the request may be treated as a preference-based return.
Please do not automatically return merchandise to the registered business address shown on this page.
After your request has been reviewed, customer support will provide the appropriate return instructions and return destination for an approved return.
Products sent without authorization, sent to an incorrect address, or sent to a location not provided by customer support may experience significant delays or may be unable to be properly processed.
Certain items may not qualify for a preference-based return, including:
These limitations do not remove any mandatory consumer rights that cannot lawfully be excluded.
Please inspect your order shortly after delivery. If a product arrives damaged, defective, incomplete, incorrect or materially different from the item ordered, contact us as soon as reasonably possible.
We recommend contacting us within 7 calendar days after delivery when reporting a delivery-related product issue.
Please include:
Once the issue has been reviewed, an appropriate resolution may include replacement, reshipment, refund, return instructions or another reasonable solution.
For preference-based returns caused by change of mind, style preference, appearance preference, incorrect customer selection or another reason not attributable to LUCHUXI™, the customer is generally responsible for return shipping costs.
If we confirm that the order was damaged, defective, incorrect or incomplete due to a problem attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
Original shipping charges are generally not refundable for preference-based returns.
No restocking fee is charged for an approved return.
For customer-paid preference returns, we recommend using a reliable, trackable shipping method.
Keep your shipment receipt and tracking number until the return has been completed.
LUCHUXI™ cannot guarantee receipt of a parcel sent without tracking or sent to a location that was not provided by our customer-support team.
After an approved return reaches the designated return destination, the product may be inspected to confirm that the applicable return requirements have been met.
After the return has been received, inspected and approved, an eligible refund will generally be initiated to the original payment method within 5–10 business days.
Your bank, card issuer or payment provider may require additional time before the credit appears on your account.
Approved refunds are normally issued to the original payment method used to complete the order.
If the original payment method is unable to receive the refund, our team may work with the applicable payment provider to determine an alternative where available and permitted.
In some circumstances, we may determine that a refund, replacement or other resolution can be provided without requiring the product to be returned. Such decisions are made after reviewing the individual request.
Exchanges are subject to current inventory and product availability.
Because LUCHUXI™ products are offered in different colors, finishes, sizes and product configurations, a replacement item may show minor visual or production variation where applicable.
If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.
If you need to request an order cancellation, contact customer support as soon as possible after placing the order.
We will make reasonable efforts to review the request before fulfillment begins.
Cancellation cannot be guaranteed once processing, packing, shipment preparation or dispatch has begun.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
This Return & Refund Policy describes LUCHUXI™ standard return procedures.
Nothing in this policy is intended to limit consumer rights or remedies that cannot lawfully be excluded under applicable law.
Contact LUCHUXI™ customer support and include your order number and a clear description of your request. For damaged or incorrect items, include relevant photographs where possible. Customer service is available from 8:00 AM–6:00 PM China Standard Time (UTC+8).
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