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These Terms of Use explain the rules that apply when you visit, browse, interact with or otherwise use the LUCHUXI™ online store and its website features.
LUCHUXI™ presents a considered collection across Barware, Fragrance and Personal Care through our online store. These Terms describe acceptable website use, intellectual-property rules, customer responsibilities and the relationship between general website access and purchases.
These Terms apply to general website access and use. Purchases made through the store are additionally subject to our purchase, shipping, payment, privacy and return policies.
The LUCHUXI™ online store is operated by Shenzhen Zhongwei Xinlian Culture Media Co., Ltd.
References to “LUCHUXI™,” “we,” “us,” or “our” in these Terms refer to the store operator.
References to “you” or “your” refer to visitors, customers and other users of the website.
By accessing or using the LUCHUXI™ website, you agree to use it in accordance with these Terms and applicable law.
If you do not agree with these Terms, please discontinue use of the website.
Purchases are also governed by our Terms and Conditions and other applicable store policies.
Users making purchases independently should have the legal capacity required to enter into the applicable transaction in their place of residence.
Where a user has not reached the applicable legal age, website use and purchases should occur with the involvement of a parent or legal guardian where required.
You may use the LUCHUXI™ website for lawful purposes connected with browsing our collection, researching products, managing an account, placing or reviewing orders and contacting customer support.
We provide a limited, non-exclusive, non-transferable and revocable permission to access and use the website for these purposes.
You may not use the website to:
We may restrict access, suspend applicable website functionality, review affected orders or take other reasonable measures if serious misuse is identified.
The LUCHUXI™ brand, page layouts, graphics, product presentation, photographs, written content, visual concepts and other original store materials are owned by, licensed to or lawfully used by the store operator, as applicable.
Protected content may not be copied, republished, redistributed, modified, sold or commercially exploited without appropriate authorization, except where applicable law permits.
The appearance of website content does not transfer ownership of any intellectual-property rights to the user.
Where account, checkout or customer-service features are available, you are responsible for providing accurate and current information.
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for reasonable protection of your account information.
Please contact us promptly if you believe an account or order has been accessed without authorization.
If our website allows customers to submit reviews, photographs, questions, comments or other materials, you are responsible for ensuring that your submission is lawful and does not violate another person's rights.
Content voluntarily submitted for publication may be used as reasonably necessary to display, operate, improve and promote the LUCHUXI™ store, subject to applicable law and our Privacy Policy.
We may decline, moderate or remove submissions that are fraudulent, unlawful, abusive, misleading, infringing, contain inappropriate personal information or are unrelated to the relevant product or service.
We make reasonable efforts to present product information accurately, including photographs, descriptions, dimensions, materials, finishes and other relevant details.
Colors and surface appearance may vary depending on photography, lighting, device screens and display calibration.
LUCHUXI™ offers products across Barware, Fragrance and Personal Care, using materials and finishes that may include glass, stainless steel and other metals, ceramic, silicone, textile surfaces, polished or brushed finishes and functional electrical components where applicable.
Minor differences in glass tone, surface texture, ceramic finish, metallic appearance, silicone texture, fabric shade, color tone, dimensions or weight may occur between products or production batches and are not necessarily defects.
Product descriptions, care information, usage suggestions, styling references and other product-oriented information on the website are provided for general shopping and informational purposes.
References to atmosphere, scent experience, comfort, grooming, personal-care routines, visual presentation or product characteristics are intended to describe the product and its ordinary consumer use. They are not intended to guarantee a particular medical, therapeutic, psychological, financial or other unrelated result.
Website content should not be treated as medical, legal, financial or other qualified professional advice. Always follow the instructions, warnings and care guidance supplied with the individual product.
The LUCHUXI™ website may rely on third-party e-commerce, payment, fulfillment, shipping, analytics, security, communication and customer-service providers.
Our website may also contain links to third-party websites or services.
Their content, availability, security, products, services and privacy practices may be governed by their own terms and policies.
A link to another service does not automatically mean that LUCHUXI™ controls or endorses every aspect of that third party.
We may update, modify, maintain, restrict or temporarily suspend parts of the website where reasonably necessary.
Website interruptions may occur because of maintenance, technical problems, security events, provider outages, system updates or circumstances outside our reasonable control.
We do not guarantee that every website feature will always be available, uninterrupted or completely free from error.
We use reasonable measures intended to support website and information security.
However, no website, online transmission or electronic communication method can be guaranteed to be completely secure.
Users should take reasonable precautions when using the website and protect passwords, devices, account credentials and personal information.
LUCHUXI™ customer support will not ask you to email complete payment-card numbers, card security codes or online-banking passwords.
Orders submitted through the LUCHUXI™ online store are additionally governed by applicable purchase policies, including:
Where a specific purchase policy addresses an order-related matter in greater detail, that policy should be read together with these Terms of Use.
To the extent permitted by applicable law, the website and its general informational content are provided subject to any warranties and protections that are expressly stated or legally required.
To the fullest extent permitted by applicable law, LUCHUXI™ and the store operator will not be responsible for indirect, incidental, special or consequential losses arising solely from general website access or use where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits rights, warranties, remedies or liabilities that applicable law does not allow to be excluded.
These Terms of Use remain subject to applicable law, including mandatory consumer rights that may apply according to the relevant circumstances.
If you have a dispute or concern involving the website, an order or a store service, we encourage you to contact customer support first so that the matter can be reviewed in good faith.
Nothing in this section prevents either party from exercising rights or remedies available under applicable law.
We may update these Terms of Use when our website, technology, services, business practices or applicable requirements change.
The current version will be published on this page with an updated revision date.
Continued use of the website after an update will be subject to the version then in effect, to the extent permitted by applicable law.
Contact the LUCHUXI™ customer-support team if you have a question about website access, your account, an order or one of our store policies. Customer service is available from 8:00 AM–6:00 PM China Standard Time (UTC+8).
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