Order Processing

After payment is confirmed and any necessary order verification has been completed, your order can move into preparation for fulfillment.

Processing and carrier transit are separate stages. Processing may be affected by order volume, product availability, holidays or other operational circumstances.

If additional information is required before an order can be prepared, our team may contact you using the details supplied during checkout.

Estimated Delivery

Delivery timing depends on factors such as the destination, product, fulfillment location, carrier network and available shipping service.

Any delivery estimate shown during checkout, in an order message or in carrier tracking should be treated as an estimated range rather than a guaranteed arrival date.

Carrier disruption, severe weather, public holidays, customs processing, remote destinations or other circumstances outside our reasonable control may affect delivery.

Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout according to the destination and delivery options available for the order.

You will have an opportunity to review the shipping charge and final order amount before completing payment.

Fulfillment & Shipping Origin

Depending on inventory location, product availability, packaging requirements and destination, an order may be prepared through an applicable warehouse or logistics arrangement.

For this reason, the physical shipping origin shown on a parcel may differ from the registered business address of LUCHUXI™.

Items from the same order may also arrive separately when different fulfillment arrangements are required.

Tracking Your Shipment

After an order has been dispatched and tracking information becomes available, shipping details may be sent to the email address entered during checkout.

A carrier may require some time after a shipping label is created before the first tracking movement becomes visible.

The carrier used can vary according to the product, destination, fulfillment location and available shipping service.

Shipping Address Changes

Please review your recipient name, street address, apartment or unit number, city, postal code and contact information carefully before completing an order.

If you notice an error after placing your order, contact service@luchuxi.com as soon as possible.

We can review the request, but an address change cannot be guaranteed after processing, packing or shipment preparation has begun.

Special Address Types

Delivery availability for P.O. boxes, military addresses, remote destinations, territories or other special address types depends on the product, destination and carrier services available at the time of purchase.

When a destination is supported, an applicable shipping method will normally be presented during checkout.

Delayed or Inactive Tracking

Temporary gaps in tracking updates can occur while a parcel moves between facilities, carriers or transportation networks.

If your tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.

Our team can review the available shipment information and determine the appropriate next step.

Lost Shipments

If a parcel appears to have been lost during transit, please contact LUCHUXI™ customer support with your order number and available tracking details.

We will review the information available to us and, where appropriate, determine a suitable resolution based on the shipment circumstances.

Delivered but Not Received

If carrier tracking shows that a parcel was delivered but you cannot locate it, first check the delivery area, mailbox, household members, building reception, secure parcel areas and other locations where the carrier may have left the package.

If the parcel still cannot be located, contact us with your order number and tracking details so the circumstances can be reviewed.

Damaged, Incomplete or Incorrect Orders

Please contact us if an order arrives damaged, incomplete, incorrect or materially different from the item ordered.

Because LUCHUXI™ offers Barware, Fragrance and Personal Care products with different materials, shapes, weights, finishes and packaging requirements, protective packaging may vary from product to product.

When contacting us, please provide:

• Your order number.
• A clear description of the issue.
• Photographs or video showing the product and issue.
• A photograph of the exterior packaging when relevant.
• A photograph of the shipping label when relevant.

Minor variation in glass tone, brushed-metal finish, ceramic surface, silicone texture, fabric color or other finishing details may occur depending on the material and production process.

International Delivery & Import Charges

Where delivery to an international destination is available, the applicable shipping options will be displayed during checkout.

Depending on the destination, customs authorities, carriers or other entities may impose duties, import taxes, brokerage charges or similar fees.

Unless checkout specifically states otherwise, charges imposed separately by a government, customs authority, carrier or broker may be the responsibility of the recipient.