Information We May Collect

Depending on how you interact with LUCHUXI™, we may collect or process information such as:

• Your name, email address, telephone number and other contact information you provide.
• Billing and shipping addresses.
• Order details, including products purchased, quantities, order value and order number.
• Shipping, tracking, return and refund information.
• Information included in messages sent to our customer-support team.
• Device and website-use information such as browser type, device type, IP address, cookie identifiers and interactions with the store.
• Payment-related information required by the applicable payment and commerce services to process a transaction.

How Information May Be Collected

Information may be collected directly from you when you place an order, submit information, contact customer support or otherwise interact with our store.

Certain information may also be collected automatically through cookies, logs, pixels or similar technologies, where those technologies are enabled.

Information may also be received from service providers involved in operating the store, processing transactions or fulfilling orders.

How We May Use Personal Information

Personal information may be used for purposes including:

• Processing, reviewing and fulfilling orders.
• Arranging delivery and providing tracking information.
• Communicating about purchases, returns and refunds.
• Responding to customer-support requests.
• Preventing fraud, misuse and security incidents.
• Maintaining and improving our website and services.
• Providing marketing communications where permitted and where you have made the applicable choice.
• Meeting accounting, tax, regulatory, legal and recordkeeping requirements.

Cookies & Similar Technologies

Our store and services supporting it may use cookies, pixels, logs or similar technologies for functions such as maintaining the shopping cart, remembering preferences, supporting checkout, improving website performance, analytics, security and fraud prevention.

Advertising-related technologies may also be used where they are enabled and permitted.

Your browser or device may provide settings that allow you to restrict or remove certain cookies. Disabling cookies necessary for store operation may affect features such as cart, checkout or account functions.

Service Providers

We may provide or make information available to service providers where reasonably necessary to operate the store or provide requested services.

These providers may include:

• E-commerce and website technology providers.
• Payment processors and financial-service providers.
• Shipping carriers, warehouses and fulfillment partners.
• Customer-service and communication providers.
• Website hosting, analytics and security providers.
• Advertising or marketing providers where applicable.
• Professional advisers and other business-service providers.

Advertising, Sale & Sharing Choices

LUCHUXI™ does not rent customer information to unrelated third parties for their independent use.

Depending on the technologies enabled on the store and the privacy laws that apply to you, certain advertising-related disclosures may be treated as a “sale,” “sharing,” or use for targeted advertising even where money is not exchanged.

Where applicable, eligible users may exercise available privacy choices through applicable store controls or by contacting us.

E-Commerce Infrastructure

Our store operates using third-party e-commerce infrastructure and related service providers. Information required to operate the store, process transactions and provide store functionality may therefore be processed by those providers.

Their handling of information may also be governed by their own privacy policies, terms and legal obligations.

Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected or processed.

This may include order administration, customer service, accounting, tax requirements, fraud prevention, dispute resolution, enforcement of agreements and compliance with applicable legal or regulatory obligations.

Retention periods may differ depending on the category of information and applicable requirements.

Your Privacy Rights

Depending on where you live and the laws that apply to your information, you may have rights concerning your personal information.

These rights may include the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a portable copy of certain information.
• Opt out of certain sales, sharing or targeted advertising where applicable.
• Withdraw consent where processing relies on consent.
• Appeal certain privacy-request decisions where applicable.

Privacy rights may be subject to exceptions, verification requirements and limitations under applicable law.

Submitting a Privacy Request

To submit a privacy-related request, email: service@luchuxi.com

Please use Privacy Request as the subject of your email and provide enough information for us to understand and review your request.

For security reasons, please do not send complete payment-card numbers, card security codes, banking passwords or other sensitive financial credentials by email.

Marketing Communications

If you choose to receive promotional communications, you may use the unsubscribe option contained in applicable marketing emails where provided.

Transactional or service-related communications concerning purchases, payments, shipping, returns, refunds, account activity or customer support may still be sent where necessary.

Information Security

We use reasonable administrative, technical and organizational measures intended to help protect personal information from unauthorized access, disclosure, alteration, misuse or loss.

However, no method of electronic transmission or digital storage can be guaranteed to be completely secure.

Customers should protect their passwords, account credentials and devices and should contact us if they believe unauthorized order or account activity has occurred.

Children’s Privacy

LUCHUXI™ is intended for general consumer shopping and is not directed specifically to children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information to us, please contact our customer-support team so the matter can be reviewed.

International Processing

Because LUCHUXI™ and service providers supporting the store may operate in different jurisdictions, personal information may be processed or stored outside the country or region from which you access the website.

Where applicable, international transfers or processing will be handled subject to relevant legal requirements and available safeguards.

Third-Party Services & Links

Our website may use or link to third-party websites, applications, platforms or services.

The privacy practices of those third parties are governed by their own policies and terms, rather than this Privacy Policy.

We encourage you to review the privacy information supplied by a third party before providing personal information through that service.

Changes to This Privacy Policy

We may revise this Privacy Policy when our business practices, technology, website features, service providers or applicable requirements change.

The current version will be posted on this page with an updated revision date.