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These Terms and Conditions describe the rules that apply when you access the LUCHUXI™ online store, use its services or submit an order for our products.
These Terms explain how orders, payments, product information, delivery, returns, customer responsibilities and use of our online store are handled. Please review them before completing a purchase.
By using the store or placing an order, you acknowledge the terms below together with any other policies that apply to your transaction.
LUCHUXI™ is operated by Shenzhen Zhongwei Xinlian Culture Media Co., Ltd.
By accessing our online store, using available store services or submitting an order, you agree to these Terms and Conditions together with the policies applicable to your transaction.
If you do not agree with these Terms, please do not submit an order through the store.
By submitting an order, you confirm that you have the legal capacity required to enter into the purchase in your applicable jurisdiction.
If a customer has not reached the applicable age of legal capacity, use of the store should occur only with the involvement and permission of a parent or legal guardian where required.
When placing an order or creating an account, you are responsible for providing accurate, complete and current information.
If account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.
Please contact us promptly if you believe that an account or order has been accessed without authorization.
We make reasonable efforts to present product descriptions, photographs, materials, dimensions, weights, prices and availability accurately.
LUCHUXI™ currently focuses on Barware, Fragrance and Personal Care, including products for serving and preparing drinks, creating atmosphere through scent, and supporting considered everyday grooming and personal-care routines.
Product images may be affected by photography, lighting, screen calibration and device settings. Measurements and weights may also be subject to reasonable manufacturing variation.
LUCHUXI™ products may use materials and finishes including glass, stainless steel and other metals, ceramic, silicone, textile surfaces, polished or brushed finishes, and other functional components appropriate to the individual product.
Minor differences in glass tone, surface texture, ceramic finish, metallic appearance, silicone texture, fabric shade, color tone, dimensions or weight may occur between production batches.
These reasonable variations do not automatically mean that a product is defective.
Submitting an order represents a request to purchase the products contained in that order.
An automated order confirmation confirms that the order request has been received, but additional payment, inventory, security or fulfillment checks may still be required.
We may reasonably refuse, limit or cancel an order where necessary because of:
If an amount has already been collected for an order that we cancel, the applicable amount will be refunded.
Product prices and applicable order charges are shown through the store and checkout.
Before submitting payment, please review the product price, shipping charges, taxes where applicable, discounts and final order total.
By using a payment method, you confirm that you are authorized to use that payment method.
Additional information is available in our Payment & Security policy.
Order processing begins after successful payment confirmation and any necessary verification.
Delivery timing may depend on destination, product availability, fulfillment location and carrier service.
Delivery estimates are estimates rather than guaranteed arrival dates.
For complete delivery information, please review our Shipping Policy .
Eligible return requests are handled in accordance with the LUCHUXI™ Return & Refund Policy.
Customers should contact customer support before mailing any merchandise.
Returned products may be inspected before a refund, replacement or other resolution is approved.
Please review our Return & Refund Policy for the complete process.
Please inspect your order after delivery.
If a product arrives damaged, defective, incomplete, incorrect or materially different from the product ordered, contact: service@luchuxi.com
Include your order number and, where relevant, photographs or video showing the product, packaging and shipping label.
After review, an appropriate solution may include a replacement, refund, reshipment, return authorization or another reasonable resolution.
If you wish to request a change or cancellation, contact customer support as soon as possible after submitting the order.
We will make reasonable efforts to assist before fulfillment begins, but a change or cancellation cannot be guaranteed after processing, packing, shipment preparation or dispatch has started.
Promotional offers and discount codes may be subject to conditions such as expiration dates, purchase requirements, product exclusions, availability or usage limits.
Unless otherwise stated, promotional discounts have no cash value and should be applied before checkout is completed.
Products should be used in accordance with their intended Barware, Fragrance or Personal Care function, together with the product information, warnings and care instructions supplied for the individual item.
Glass and ceramic products may be fragile, metal surfaces may require non-abrasive care, and candles or incense products should be used only on stable, heat-resistant surfaces and kept away from flammable materials.
Powered Personal Care products and aroma devices should be used only as intended and according to their product instructions. Do not expose electrical components to water unless the individual product is specifically designed for that type of use.
Keep applicable products away from children, pets, unstable edges, excessive heat or other conditions that may create a safety risk.
Customers interested in unusually large orders, commercial quantities, wholesale purchasing or resale should contact us before ordering so that availability can be reviewed.
Purchasing LUCHUXI™ products for resale does not authorize a person or company to represent itself as an official LUCHUXI™ distributor, representative, partner or authorized retailer.
The LUCHUXI™ name, branding, page design, graphics, product photography, text, creative presentation and original store content are owned by or licensed to the store operator to the extent provided by applicable law.
The website may be used for lawful personal shopping purposes.
Store content may not be copied, republished, redistributed, commercially exploited or presented as your own without authorization, except where applicable law permits.
If our store allows customers to submit reviews, photographs, comments or other content, you are responsible for ensuring that your submission is lawful, accurate and does not infringe another person's rights.
Content submitted for publication may be displayed and used for operating and promoting the store, subject to applicable law and our Privacy Policy.
We may decline or remove content that is fraudulent, abusive, unlawful, misleading, infringing or unrelated to the relevant product or service.
You may not use the website to:
We may take reasonable action where prohibited activity or misuse is identified.
Our online store may rely on third-party e-commerce, payment, shipping, analytics, communication, security and other service providers.
Certain website features may also link to third-party websites or services.
Third-party products, services, content and data practices may be governed by their own terms and privacy policies.
Delays or service interruptions may occur because of circumstances outside our reasonable control.
Examples may include severe weather, natural disasters, transportation disruptions, carrier interruptions, customs delays, government actions, labor disruption, infrastructure failure or widespread technical outages.
Where an affected order exists, we will make reasonable efforts to provide available information and determine an appropriate response.
To the extent permitted by applicable law, store services are provided subject to the express warranties, representations and consumer protections that apply to the relevant transaction.
To the fullest extent permitted by law, LUCHUXI™ and the store operator will not be responsible for indirect, incidental, special or consequential loss resulting from use of the website or products where such liability may lawfully be excluded.
Nothing in these Terms is intended to exclude mandatory rights, warranties, remedies or liabilities that applicable law does not permit to be excluded.
These Terms and purchases made through the store remain subject to applicable laws and any mandatory consumer protections that apply to the transaction.
If a dispute or concern arises, we encourage you to contact LUCHUXI™ customer support first so that the matter can be reviewed in good faith.
Nothing in this section prevents either party from exercising rights or remedies available under applicable law.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A delay or failure to enforce a particular provision does not necessarily waive the right to enforce that provision later.
We may update these Terms when our store, services, policies, technology or applicable requirements change.
The current version will be published on this page with an updated revision date.
Contact the LUCHUXI™ customer-support team if you have a question about an order, a store policy or these Terms and Conditions. Customer service is available from 8:00 AM–6:00 PM China Standard Time (UTC+8).
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